Support
Returns & Refunds
We stand behind our products with a hassle-free return policy.
30-Day Return Window
Most items can be returned within 30 days of purchase for a full refund or exchange.
Final Sale Items
Graded cards, limited editions, and special releases are final sale and cannot be returned.
Refund Processing
Refunds are processed within 5-7 business days of receiving and inspecting your return.
Condition Requirement
Items must be in original condition with all packaging and materials to qualify for return.
Return Process
Contact Support
Email support@nomekopvault.com with your order number and reason for return.
Get Return Label
We'll provide a prepaid return shipping label. Shipping is free for eligible returns.
Ship Your Item
Pack the item securely and ship it back using the provided label.
Receive Refund
After inspection, your refund will be processed within 5-7 business days.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- PSA/CGC graded cards
- Limited edition and special releases
- Custom or personalized items
- Items damaged due to buyer negligence